nbaee Privacy Policy —
Your Information Is Completely Safe

1 Introduction and Scope

nbaee (referred to hereinafter as "we", "our", or "the platform") is a trusted online casino and sports betting platform in Bangladesh. We are committed to the privacy and security of our users' personal information.

This privacy policy explains how nbaee collects your personal information, the purposes for which it is used, how long it is stored, and how it is kept secure. This policy applies to all users of our website nbaee.cam — whether registered members or guest users.

By using our platform, you agree to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services and contact us.

2 What Information We Collect

nbaee collects two types of information: (a) what you provide directly, and (b) what is collected automatically while you use our platform.

2.1 Information You Provide Directly

We collect the following information during account registration and management:

• Full name (in both Bengali and English)
• Date of birth (for age verification — only users aged 21 and above are permitted)
• Mobile number and email address
• National ID number or passport number (for identity verification)
• Address (district and division)
• Payment information — bKash, Nagad, Rocket, Upay, or bank account number
• Information provided when contacting our support team

2.2 Automatically Collected Information

When you use our platform, technical information is collected automatically:

• IP address and device information
• Browser type and operating system information
• Login time, session duration, and usage patterns
• Information collected through cookies and similar tracking technologies
• Transaction history and gameplay records

3 Purpose of Using Information

We use the information we collect only for the following legitimate purposes:

3.1 Account Management and Identity Verification

Your information is used to create new accounts, verify identity (KYC process), and ensure the security of your account. The age verification process is particularly important — nbaee serves only those aged 21 and above.

3.2 Processing Financial Transactions

Payment information is used to process deposits (minimum ৳200) and withdrawals (minimum ৳800). This information is essential for confirming transactions via bKash, Nagad, Rocket, Upay, and bank transfer.

3.3 Providing Customer Service

Our 24/7 live chat support team may access your information to resolve your issues. This is solely for the purpose of improving service quality.

3.4 Security and Fraud Prevention

Usage patterns are monitored to prevent unauthorized account access, fraud, and money laundering. This ensures the safety of your funds and the security of our platform.

3.5 Responsible Gaming Program

Data is used to analyze gameplay patterns and identify potentially problematic behavior, so that timely support can be provided.

3.6 Meeting Legal Obligations

Information may be provided to comply with applicable laws and regulations, in response to regulatory authority requests, or by court order.

4 Information Storage and Retention

nbaee retains your personal information only for as long as it is necessary or legally required.

• Account Information: For as long as the account is active, and for a minimum of 5 years after it is closed.
• Financial Transaction Records: For at least 7 years from the date of the last transaction.
• Identity Verification Documents: For up to 5 years after the account is closed.
• Customer Service Communications: For 2 years from the date of the last contact.
• Cookie and Session Data: In accordance with the specific cookie policy (generally 30 days to 1 year).

After the specified retention period, we securely delete your information or anonymize it so that you can no longer be identified.

5 Sharing Information with Third Parties

nbaee never sells your personal information. However, information may be shared with trusted partners in the following limited circumstances:

5.1 Payment Processors

Payment service providers such as bKash, Nagad, Rocket, Upay, and banks receive the information necessary to complete transactions. This information is used solely for the purpose of processing payments.

5.2 Technology and Software Partners

Game providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming) may receive the minimum information necessary to operate their games. They do not receive any personally identifiable information.

5.3 Legal Authorities

Information may be disclosed under court order, legal investigation, or regulatory directive. In such cases, we provide only the minimum information legally required.

6 Cookie Policy

The nbaee website uses cookies and similar tracking technologies to improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions, security, and the basic functionality of the platform. These cannot be disabled.
• Functional Cookies: Used for your preferences, language settings, and personalized experience.
• Analytics Cookies: Used to analyze and improve the use of our platform. These contain no personal identification.

6.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, this may limit some platform functionality. Contact our support team for detailed guidance.

7 Security Measures

nbaee uses industry-leading security technology to keep your personal information protected:

• SSL/TLS Encryption: All data transmission between you and our servers is protected by SSL encryption.
• Data Encryption: Sensitive information stored on our systems (such as payment details and passwords) is kept in encrypted form.
• Access Controls: Only authorized personnel can access specific information.
• Security Monitoring: 24/7 system monitoring to detect suspicious activity.
• Regular Security Assessments: Regular audits to identify and address potential vulnerabilities.
• Two-Factor Verification: An additional verification layer for important transactions.

However, the internet is not a completely secure medium and we cannot guarantee 100% security. If you notice any suspicious activity, please report it immediately to [email protected].

8 Your Rights and Options

You have the following rights regarding your personal information:

8.1 Right to Access Information

You may request a copy of the personal information we hold about you at any time. We aim to respond within 30 business days.

8.2 Right to Correct Information

If any of your information is incorrect, you can correct it through your account settings or by contacting the support team.

8.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, immediate deletion may not be possible if there are legal obligations or ongoing disputes.

8.4 Right to Restrict Processing

In some cases you may request that the processing of your information be restricted. Please note that this may affect the availability of some services.

8.5 Right to File a Complaint

If you have any concerns about how we use your information, please contact [email protected] first. We are committed to resolving any concerns promptly and effectively.

9 Protection of Minors

nbaee strictly follows a 21+ age policy. Our platform is for those aged 21 and above only.

We do not knowingly collect personal information from anyone under the age of 21. Age verification during registration is mandatory, and suspicious accounts are suspended immediately.

If you become aware that an underage member of your family is using our platform, please notify us immediately at [email protected]. We will promptly delete all information associated with that account.

10 Changes to the Privacy Policy

We may update this privacy policy from time to time — due to business changes, legal obligations, or technological developments.

For significant changes, we will:

• Update the "Last Updated" date at the top of the page.
• Send a notification to your registered email or via live chat.
• Give you the opportunity to review the updated policy when you log in to the platform.

Continued use of our platform after any changes will be considered as your agreement to the new policy. If you do not agree with the changes, you have the right to close your account.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us:

• Live Chat: Use our live chat for immediate support in Bengali, available 24/7.
• Email: [email protected]

We generally aim to respond to all privacy-related requests within 3 business days.